Crisp and Gorgias are both helpdesk & cx app tools compared here on pricing verified 2026-10-10, published plans, App Store standing, and themes from recent merchant reviews. Crisp starts cheaper (free vs $10/mo); Crisp has a free tier, Gorgias does not. Gorgias: These reviews suggest the app fits established ecommerce teams with enough ticket volume to benefit from AI automation, Shopify-connected workflows, and dedicated time for setup and tuning. — from tracked pricing and recent App Store review analysis.
USD. VAT not included in advertised prices; may apply to consumers and non-EU businesses. Yearly payment option available but annual rates not displayed on pricing page.
INCLUDED 50 tickets / month · Add AI Agent to start automating your support tickets.
Basic
$60
$50
INCLUDED 300 tickets / month · Add AI Agent to start automating your support tickets.
Pro
$360
$300
INCLUDED 2,000 tickets / month · Add AI Agent to start automating your support tickets.
Advanced
$900
$750
INCLUDED 5,000 tickets / month · Add AI Agent to start automating your support tickets.
Custom
Contact sales
—
Unlimited Help Centers, API at 4 requests per second · Need a fully custom plan? For teams over 5,000 conversations a month with complex security, compliance, or integration needs. Talk to sales
Extracted from each vendor's App Store listing (2026-07-20);
"—" = not stated there. Verify tier availability on vendor pricing pages.
What do merchants say about them?
No review analysis yet for Crisp.
Gorgias
Recent sentiment is mixed but leans positive among merchants already using Gorgias successfully, especially for AI-assisted support automation and ecommerce workflow consolidation. The strongest negative reviews focus on support quality, product reliability, pricing, and concern that AI or UI changes require too much oversight.
＋AI automation — Merchants often say the AI handles routine tickets, shopping questions, and first-touch resolutions effectively while reducing manual workload.
＋Efficiency gains — Several reviews describe faster replies, better handling of high-volume periods, and more time for human agents to focus on complex cases.
＋Ecommerce integrations — Merchants value Shopify and related integrations for keeping customer, order, channel, and support workflows in one place.
＋Helpful support and onboarding — Some positive reviewers credit the support or setup teams with helping them configure and improve their use of the platform.
－Weak support experience — Negative reviewers most often complain about slow, insufficient, or hard-to-access human support, especially during onboarding or trials.
－AI setup and reliability concerns — Several merchants say the AI needs careful training, oversight, or can produce poor outcomes if configured badly.
－Bugs and missing features — Multiple critical reviews mention instability, absent basics, weak documentation, or a slow product roadmap.
Watch out: Merchants should watch for onboarding/support expectations and plan to monitor AI behavior closely, especially during early configuration.
Synthesized from the 20 most recent App Store
reviews (2026-07-16); themes paraphrased.
FAQ
Which is cheaper, Crisp or Gorgias?
Crisp starts lower at free, vs $10/mo for Gorgias (verified 2026-10-10).
Does Crisp or Gorgias have a free plan?
Crisp has a free tier; Gorgias does not publish one.
Which is rated higher on the Shopify App Store?
App Store ratings are shown in the table above where available.
How we compare: pricing and plans are collected automatically
from vendor pages on a schedule and shown with verification dates; ratings come
from the Shopify App Store; merchant sentiment is synthesized from the most
recent App Store reviews (paraphrased, never quoted). We currently have no
affiliate relationship with either vendor. Found an error?
The data snapshot behind this page is dated — check the vendor's page for
same-day changes.
Crisp
Gorgias